To start your 30 day free trial, head to pro.glowday.com

• Click “START YOUR FREE TRIAL”

• Enter your email address and verify your email.

• Choose a password and complete the registration screen.

You will then be taken to the Glowday profile builders. Here is a video showing you how to create your Glowday profile.

Once your profile is complete, we will verify your account. If you’ve not heard from us, drop us an email at support@glowday.com.

We will send you a welcome email, with your Booking Link and some tutorials, and your 30 day free trial will commence.

To start your 30 day free trial, head to pro.glowday.com

• Click “START YOUR FREE TRIAL”

• Enter your email address and verify your email.

• Choose a password and complete the registration screen.

You will then be taken to the Glowday profile builders. Here is a video showing you how to create your Glowday profile.

Once your profile is complete, we will verify your account. If you’ve not heard from us, drop us an email at support@glowday.com.

We will send you a welcome email, with your Booking Link and some tutorials, and your 30 day free trial will commence.

You can upload photos to both your clinic and practitioner profiles.

We recommend these are high quality images with a ratio of 4:3.

To add or update your photos:

• Log in to your account

• Click My Account

• Click Edit Clinic / Edit Practitioner

• Click the second Upload Photos section

• Upload your photos

• There will be an indicator to show that the photo has been successfully uploaded

• Click Update

Here’s a video showing you how to add a treatment to your Glowday Booking page.

Here are the step-by-step instructions:

1. Add your treatments to your Clinic menu

• Log in to your account

• Click Treatments

• Click Clinic Treatments

• Add the relevant treatment categories from the drop down

• Within each category add the relevant treatments

• Amend the duration, cost and number of sessions

• Click Update

2. Once you have added the treatments, you need to ensure that you have the correct forms available and assigned to them.

You can do this in the Form Library. This is where you can assign questionnaires for your patients to complete and where you can edit/create consent forms.

Remember to click Update.

3. Once you have the relevant forms in your Form Library, you need to assign them to each of the treatments you offer. The correct forms will then be available to your patients as soon as they confirm their appointment. Click Form Configuration and select the correct form for each treatment.

Remember to click Update.

4. The final step is to add these to your Booking Page. To do this:

• Head back to your Dashboard

• Click Treatments

• Click Practitioner Treatments

• Add the relevant treatments to your Practitioner menu

• Remember to click Update.

Here’s a video showing you how to update your opening hours.

Here’s how to ad an ad hoc clinic day.

Here’s how to block out parts of your day for training, meetings, lunch etc.

Here’s a video showing you how to add a course of treatments on GlowdayPRO.

It’s easy to add a course of treatments to your treatment menu. The platform will track how many sessions have been redeemed and how many remain. It also makes it easy for patients to book remaining sessions from their account area.

If you offer a treatment that isn’t in the list, please email support@glowday.com with:

• Name of the treatment

• A short description

• Duration

• Cost

Here’s a video showing you how to add a consent form and assign it to a treatment.

Here’s a video showing you how to assign different questionnaires to treatment categories.

We verify the profession and qualifications of all practitioners who administer injectable treatments on Glowday.

We do this using evidence of your profession, qualifications, training, insurance and an active registration with an appropriate statutory body.

Here’s a video showing you how to add a new location to your GlowdayPRO account.

Step 1: Add the location

• Log in to your GlowdayPRO account

• Head to Clinic Account

• Click Edit Clinic

• Add a new location by filling out the boxes

• Click UPDATE

Step 2: Assigning practitioners to the new location

• Click on the final section - Team

• Find the Practitioner you would like to add to the location & click Edit

• Click to Edit their locations

• Tick which locations you would like them to work at

• Click SAVE

• Close the pop-up

• Click SAVE at the bottom of the page

Step 3: Setting your Opening Hours at the new location

• Return to your dashboard

• Click Availability

• Click Opening Hours

• Set the opening hours you are available at the new location

• Click UPDATE

Step 4: Adding/amending your treatments

• Return to your dashboard

• Click on Treatments

• To add a treatment to the location, click the green + associated with that treatment

• You can amend the price at each location

• Scroll to the bottom of the page and click UPDATE

To check the location has been added correctly, return to your dashboard, click My Account and click View Practitioner.

You will need to connect your chosen bank account to Stripe so you’re able to take payments via the platform.

Even if you decide not to take payments for treatments via Glowday, to take late cancel or no show payments, you will need to connect to Stripe.

Here’s a video showing you how to add another practitioner to your Glowday account.

• Log in to your Dashboard

• Click My Account

• Click Manage Team

• Add their name, email address and select the role of the invitee

• Click Invite

They will receive an email inviting them to create their account (by adding their photos, bio, treatments and availability.

Once they have finished, we will verify and activate their profile linked to your Glowday clinic account.

There is no ability to charge a deposit, instead you set your late cancellation and no show fees.

These can be a set amount, or a proportion of the treatment value.

When appointments are confirmed by clients, they add their card details. No money is debited at point of booking, instead, where late cancellations or no shows occur, the fee amount is debited from the patient's card and paid into your bank account within 2 days.

You can set your late cancellation or no show fee as a flat fee or as a percentage of the treatment value.

Here’s a video showing you how to set your late cancellation and no show fees.

Here’s a video showing you how to upload your patient list to your GlowdayPRO Patient Directory.

If you’re struggling to upload your patient list into your directory, here are a few things to check:

• Is there any missing data? Each row of data needs to be complete, with a name, surname, email and phone number. Ensure all rows are complete.

• Do you have any landlines? Phone numbers must be mobile phone numbers.

• Do all phone numbers start with a 0? If, when you save your spreadsheet as a CSV, it keeps removing the 0, change the format of the phone number column to TEXT. This will allow you to keep the phone number in the correct format.

• Does your CSV have a Header/Title? Ensure your CSV file does not have a Header/Title. Some spreadsheet software automatically adds a Header/Title. Make sure, when you save your CSV, there is no additional heading or title.

Here’s a video showing you how to add a treatment to your Glowday Booking page.

Often, if a treatment isn’t appearing on your booking page, it’s because a form hasn’t been assigned to it or it hasn’t been added to the practitioner treatment menu.

Here are the step-by-step instructions:

1. Add your treatments to your Clinic menu

• Log in to your account

• Click Treatments

• Click Clinic Treatments

• Add the relevant treatment categories from the drop down

• Within each category add the relevant treatments

• Amend the duration, cost and number of sessions

• Click Update

2. Once you have added the treatments, you need to ensure that you have the correct forms available and assigned to them.

You can do this in the Form Library.

This is where you can assign questionnaires for your patients to complete and where you can edit/create consent forms.

Remember to click Update.

3. Once you have the relevant forms in your Form Library, you need to assign them to each of the treatments you offer. The correct forms will then be available to your patients as soon as they confirm their appointment. Click Form Configuration and select the correct form for each treatment.

Remember to click Update.

4. The final step is to add these to your Booking Page. To do this:

• Head back to your Dashboard

• Click Treatments

• Click Practitioner Treatments

• Add the relevant treatments to your Practitioner menu

• Remember to click Update.

Here’s a video showing you how to update your prices.

Log in

Click on Treatments

Click on Practitioner Treatments

Amend any prices

Click Update at the bottom of the page

Your prices will be immediately update. This will not change the price of any existing bookings. These will remain at the price at the time of booking.

Where you have permission to share before and after photos, you’re able to display these on your booking page.

Here’s a video showing you how to do this.

• Click on My Account

• Select Featured Before & Afters

• The images you have selected to appear on the carousel will be at the top of this page

• Scroll down to view all before and afters

• To add a photo to your booking page, simply click the grey + icon. This will turn into a green tick

• To remove the photo from your gallery, click the green tick. It will turn into a grey +

Photos which do not have the patients permission to share will not be displayed and will have a red outline.